VIP Concierge Manager

Popis pozice

In 1907, history was made when Fairmont San Francisco , Nob Hill’s grand dame, opened its doors. The iconic hotel soon became the city’s venue of choice for glittering balls, presidential visits and political gatherings, making the name Fairmont synonymous with “place of occasion”. With this auspicious beginning, Fairmont Hotels & Resorts brand was born. Fairmont Hotels offer more than luxurious rooms, world-class dining and amazing locations —we are turning moments into special memories.

Are you someone with a passion for excellence and a flair of exceptional hospitality?

Fairmont Golden Prague invites you to elevate your career journey by gaining experience with us in a luxurious setting. Learn more about us and if you are interested in becoming a member of our team, connect with us.

Job Description

We are looking for an experienced and passionate VIP Concierge Manager to lead our integrated VIP Concierge team across Fairmont Gold and Concierge Desk operations. This role is responsible for delivering exceptional luxury service experiences and ensuring the highest standards of personalized guest care.

What You Will Do

• ▪Lead, coach, and develop the VIP Concierge team
• ▪Ensure seamless and personalized VIP guest experiences
• ▪Oversee VIP arrivals, guest preferences, and service recovery
• ▪Maintain luxury brand service standards and operational excellence
• ▪Drive upselling opportunities and curated guest experiences
• ▪Build strong relationships with external luxury partners and vendors
• ▪Collaborate closely with Front Office, Housekeeping, and Food & Beverage teams
• ▪Lead executive lounge operations and ensure exceptional service standards

Qualifications

What We Are Looking For

• ▪Previous leadership experience in luxury hospitality, Concierge, VIP Services, or Front Office
• ▪Strong passion for guest experience and personalized service
• ▪Excellent communication and leadership skills
• ▪Professional, detail-oriented, and highly organized personality
• ▪Ability to perform confidently in a fast-paced luxury environment
• ▪Knowledge of the local environment, including history, cultural attractions, and gastronomic scene, is an advantage

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