Technical Service Delivery Manager @ Xperi

Popis pozice

O pozici / o projektu

Původní popisek. About the role

We are seeking a highly motivated Technical Service Delivery Manager to join our Customer Services team. As a Technical Service Delivery Manager, you will be responsible for cooperation with Xperi’s OEM partners and driving TiVo OS technical onboarding process. You will collaborate closely with internal teams, hardware vendors, and other stakeholders to ensure smooth integration and delivery of Smart TV media platformed shaped to customer needs. If you are passionate about the Smart TV industry, have a strong technical background, and enjoy working in a dynamic and fast-paced environment, we would love to hear from you. Apply now to join our Customer Services team and play a key role in shaping the future of leading independent media platform for Smart TV.

Xperi invents, develops and delivers technologies that create extraordinary experiences at home and on the go for millions of people around the world. Powering billions of consumer electronics, connected cars and digital content titles, we make entertainment more immersive, driving more intelligent and every interaction seamlessly personalized through our renowned consumer brands: DTS® , HD Radio™ , and TiVo® . Xperi (NYSE: XPER) is a publicly traded technology company headquartered in San Jose, CA with employees across North America, Europe and Asia. Come join a thriving team where you can play an integral role in shaping the future of entertainment technology.

Odpovědnosti

Původní popisek. • Serve as the primary technical point of contact for our partners - TV original equipment/device manufacturers during TiVo OS’ onboarding process, manufacturing and post-launch.

• ▪Implement per-partner configuration of TiVo OS in the Linux-Yocto layer.
• ▪Coordinate with internal teams to gather technical requirements and drive timely delivery of onboarding initiatives and customer software releases.
• ▪Work closely with cross-functional teams, including Customer Success, Engineering, Support and QA.
• ▪Perform technical troubleshooting and drive issue resolution, coordinating appropriate teams when necessary.
• ▪Monitor IT Service performance and become an escalation point for Incidents, Problems and Changes.

Ukázat vše (7) Detail pracovní nabídky

• ▪Ihned
• ▪Práce na dálku po dobu 2 dnů v týdnu

Výhody v kanceláři

• ▪Bezplatná káva
• ▪Parkování kol
• ▪Zábavná zóna
• ▪Sprcha
• ▪Bezplatné občerstvení
• ▪Bezplatné nápoje
• ▪Bezplatné parkování

Výhody

• ▪Sportovní balíček
• ▪Soukromá zdravotní péče
• ▪Rozpočet na školení
• ▪Mezinárodní projekty

O firmě