Senior Service Designer @ N-iX

Popis pozice

O pozici / o projektu

Původní popisek. # 5171 We are looking for a Senior Service Designer with strong experience across UX research, discovery, service design, and UI design, focused on improving the subscription lifecycle experience across the Client's platform. This role supports the evolution of the Subscription Management Portal (SMP) and the broader subscription journey, helping customers manage subscriptions, billing, payments, renewals, and self-service interactions end-to-end.

About the project

Our client's platform offers global e-commerce and subscription billing solutions that help companies build long-term customer relationships and grow revenue. With its flexible, cloud-based billing and monetization platform, it integrates seamlessly with client systems, simplifies subscription business models, and delivers an optimized online customer experience.

Odpovědnosti

Původní popisek. • You should be capable of leading discovery phases to identify customer needs, pain points, business opportunities, and service improvements across complex product and operational environments. Strong focus on translating research and systems thinking into clear service design artefacts, improving customer journeys, and supporting product delivery through strong UI design and prototyping in Figma.

• ▪This role works closely with Product Management, especially within the Subscription & Lifecycle domain, helping shape a scalable experience that directly impacts retention, expansion, self-service adoption, and cost-to-serve.

Detail pracovní nabídky

• ▪Online nábor
• ▪Ihned
• ▪Práce plně na dálku

Výhody v kanceláři

• ▪Bezplatná káva
• ▪Moderní kancelář
• ▪Bez požadavku na dress code
• ▪Kitchen

Výhody

• ▪Flexible working hours and remote work possibility
• ▪English lessons
• ▪Referral program
• ▪Mentoring program
• ▪Active tech comunity

O firmě