Portuguese Claim Specialist - Brno

Popis pozice

Reference: INBR

About Czech Republic

Czech Republic offers affordable, low-cost living, interesting culture, and lovely nature. Brno is a great international student city known for its modernist buildings like Villa Tugendhat. However, it still holds a charming old town area. It is great for nature lovers with beautiful fields and hills like the Moravian fields. Besides, it is a really affordable city with delicious and cheap food. Another great advantage is that it is close to Prague, Vienna and Bratislava! So you can easily fit in a visit to these beautiful cities.

We offer

• ▪Hybrid work model after probation period (2 days from office per week)
• ▪New and modern offices with a game room, quiet space, kitchens, a terrace in the center of Brno, the second-largest city in the Czech Republic
• ▪Relocation package
• ▪Health insurance
• ▪Discount card
• ▪Cafeteria
• ▪Meal allowance
• ▪Flexible working hours
• ▪Performance bonuses
• ▪Team-building activities
• ▪Bonus for referring your friends and acquaintances
• ▪Earn extra money on night shifts and during the Czech state holidays
• ▪25 days of paid leave per year

The job

Your daily work will include tasks like these

• ▪Manage and resolve customer claims with professionalism and fairness
• ▪Investigate claims thoroughly and determine the appropriate course of action
• ▪Ensure compliance with company policies and procedures
• ▪Analyse claim trends and identify opportunities for process improvements

Your qualifications

💭 You speak and write Portuguese fluently (at least B2) and also English fluently (at least B2).

🎓 Experience in relevant software systems (e.g. CRM, claims management software).

💻 You have a basic understanding and level of computer handling skills, with excellent analytical and data-driven decision-making skills;

💪🏻 Ability to handle phone calls, respond to emails, and skillfully guide the client.

🥇 Have strong communication and customer oriented skills; you are punctual and reliable; highly skilled to handle incoming inquiries successfully and give a useful guidance to the client.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help answering any question you may have!

O firmě