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DomůPrácePM - Jira Systems & ITSM Strategic Consultant @ Idego Group Sp. z o.o.
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Idego Group Sp. z o.o.
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PM - Jira Systems & ITSM Strategic Consultant @ Idego Group Sp. z o.o.

HPP

O pozici / o projektu Původní popisek. Idego is a team of around 100 experienced problem solvers focused on getting things done (and doing it well) in three areas: Cloud , Data & AI, and Software development. We cherish autonomy, common sense, and zero micromanagement.

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Popis pozice

O pozici / o projektu

Původní popisek. Idego is a team of around 100 experienced problem solvers focused on getting things done (and doing it well) in three areas: Cloud , Data & AI, and Software development. We cherish autonomy, common sense, and zero micromanagement. We understand that everyone is a human being, in need of spare time for family, friends, and leisure. Oh, and we’ve been 100% remote-friendly before it has become popular (or obligatory). We take accountability for what we do and how we approach our customers and coworkers. So in general: we have fun combined with a lot of sanity.

About the project and role

Our client is one of the leading HealthTech startups in Germany, building digital medical services that make healthcare more accessible and scalable. The platform connects over one million patients with a network of qualified doctors and hundreds of pharmacies - simplifying and redefining access to healthcare across multiple markets.

We're looking for someone who thrives in a startup environment, takes ownership, and brings a strong sense of responsibility. An AI-oriented mindset is essential - you should actively leverage artificial intelligence in your daily work and know how to apply it to build smarter, more efficient solutions.

The engagement is planned initially for 2–3 months, with the possibility of extension depending on the project's needs and general fit.

Odpovědnosti

Původní popisek. • Define and implement end-to-end ITSM workflows within Jira Service Management (JSM), focusing on incident, change, and request management tailored to digital health standards.

  • Configure and maintain Jira Planner (Advanced Roadmaps) to provide a "single source of truth" for capacity planning and cross-departmental milestones.
  • Lead the implementation of Atlassian Intelligence (AI) and native Jira automations to optimize ticket triaging, summary generation, and repetitive task reduction.
  • Participate in strategic sessions to brainstorm operational improvements, providing technical feasibility and process design feedback.
  • Build custom dashboards and automated reports (utilizing Atlassian Analytics or eazyBI) to track KPIs, SLA compliance, and team velocity.

Detail pracovní nabídky

  • Ihned
  • Práce plně na dálku
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O firmě

Idego Group Sp. z o.o. je zaměstnavatel s aktivní inzercí v Pracenadosah.cz.