Would you like to join a friendly and diverse team in a growing international company?
Do you want to use your experience in Order Fulfilment and/or Order Management to make an impact?
Then this opportunity might be the right fit for you!
What we offer
- ▪Fixed-term employment contract for 1 year, with a possibility of extension
- ▪Salary combined with a quarterly bonus scheme
- ▪Additional time off: 26 days of holidays + 4 sick days per year
- ▪Hybrid work model: 3 days in the office & 2 days of home office per week
- ▪Opportunity to work from abroad – up to 1 month per year
- ▪Flexible working hours - you can start working anytime between 7:00 and 9:00.
- ▪Public transport allowance
- ▪Multisport card
- ▪Meal vouchers fully compensated by the company
- ▪Employee discounts for Philips products
- ▪Company laptop + mobile phone with unlimited data
- ▪Regular teambuilding activities and company events
- ▪Friendly, international atmosphere and space for future growth
What this role is about
You will join our Order Fulfilment team , responsible for managing a portfolio of clients in the EMEA region . The team is part of our European Shared Service Center in Prague , supporting Philips Monitors.
As the first qualified back-office contact for customers, you will ensure a high level of satisfaction related to order & delivery management and complaint handling. You will also collaborate closely with sales teams and support improvements to our service levels.
What you will do
- ▪Process sales orders accurately and on time (SAP registration, pricing checks, goods allocation, backorder management)
- ▪Manage deliveries with 3PLs (delivery updates, scheduling with warehouse/carriers, delivery follow-up, shipment/export documentation)
- ▪Meet the company’s TPW cost targets
- ▪Register and manage complaints, follow up on solutions, and provide feedback to customers
- ▪Participate in cross-functional projects
- ▪Conduct sales data analysis, pricing reviews, and updates on stock availability
- ▪Monitor sales plan performance
- ▪Collaborate with Sales, Credit Controllers, Demand Planners, and W&D teams
- ▪Support Order Fulfillment for PPDS (Philips Professional Display Solutions) when needed
What you need to succeed
✅ Must-have requirements
- ▪Fluency in English and German
- ▪Minimum secondary school education with the graduation exam
- ▪1–3 years of experience in order fulfilment/order management/customer service with hands-on order handling, truck booking, and customer communication
- ▪Good knowledge of MS Office , especially Excel
- ▪Experience working with ERP systems
- ▪Analytical, detail-oriented, proactive approach
- ▪Ability to follow processes and guidelines
- ▪Problem-solving mindset
- ▪Strong communication skills and customer understanding
- ▪Emotionally mature, reliable, and a team player
- ▪Ability to work under pressure with tight deadlines
- ▪Ability to recognize and promote automated solutions
Nice-to-have
- ▪Experience with SAP
- ▪Knowledge of an additional European language
- ▪Understanding of logistics, warehouse operations, and supply chain processes
Interested?
➡️ Apply now — we look forward to hearing from you!
Our team is happy to support you throughout the recruitment process.