Job Description Summary
Responsible for service engineering activities focused on product support, in-service issue resolution, and reliability improvement. The role drives development of service solutions, supports technical investigations, and collaborates with cross-functional teams, customers, airlines, and MROs to ensure effective support across the product lifecycle.
Job Description
Roles and Responsibilities
- ▪Develop service design and product support solutions based on customer, user, and business needs.
- ▪Translate service requirements into subsystem and component-level solutions in cooperation with SMEs and cross-functional teams.
- ▪Perform trade studies, define specifications, support CTQ and requirements flowdown, and verify that designs meet technical and service expectations.
- ▪Ensure products meet service requirements across the full lifecycle, including installation, troubleshooting, repair, preventive maintenance, proactive maintenance, and field support.
- ▪Support product support engineering activities related to in-service issues, technical investigations, and operational reliability.
- ▪Participate in incident management, help define field solutions, and support timely resolution of technical problems affecting customers or fleet operations.
- ▪Conduct root cause analysis and structured problem solving to identify causes of failures and recommend corrective actions.
- ▪Prepare, review, and use technical documentation, such as repair instructions, service documents, engineering reports, and other technical records.
- ▪Read and interpret technical drawings, design data, and engineering documentation.
- ▪Support activities connected with fleet management, product reliability, and continuous improvement of service performance.
- ▪Collaborate with engineering, manufacturing, services, customers, airlines, and MRO organizations to ensure effective technical support and implementation of solutions.
- ▪Provide informal guidance to less experienced team members and contribute to a strong team environment.
Required Qualifications
- ▪Advanced experience in Engineering / Technology / Service Engineering / Product Support Engineering.
- ▪Strong technical understanding and ability to apply engineering knowledge in practice.
- ▪Experience with technical documentation, engineering processes, and service-related deliverables.
- ▪Ability to read and understand technical drawings and engineering specifications.
- ▪Demonstrated experience in problem solving and root cause analysis.
- ▪Good understanding of product support, field issue resolution, and service operations.
- ▪English is required, Czech is an advantage.
Desired Characteristics
- ▪Strong analytical and problem-solving skills.
- ▪Resilience and ability to work effectively in a dynamic environment.
- ▪Good oral and written communication skills.
- ▪Experience with incident management and technical issue resolution.
- ▪Exposure to fleet management and in-service product support.
- ▪Basic knowledge of EASA and the aviation regulatory environment.
- ▪Ability to document, plan, coordinate, and execute technical tasks or programs.
- ▪Strong collaboration skills and ability to work across functions and with external stakeholders.
What we offer
- ▪Annual bonus up to 15 % of yearly salary.
- ▪Monthly contribution of 6 % of base salary to Cafeteria or Pension/Life Insurance, in addition another CZK 600/monthly to Cafeteria.
- ▪Hybrid setting - after onboarding home office possible.
- ▪Meal vouchers (130 CZK/day) fully paid by employer.
- ▪Two extra weeks of paid vacation above the legal minimum (6 weeks total).
- ▪Fresh fruit and vegetables at work twice a week.
- ▪Multisport card contribution.
- ▪Health Days (massages, specialist consultations, yoga sessions, wellness packages).
- ▪Private on-site gym.
Additional Information
Relocation Assistance Provided: No