Hotel Partner Support Associate (German & English)

Popis pozice

Join a collaborative, multinational team supporting Expedia Group’s lodging partners across the EMEA region. As a Lodging Partner Associate focused on the DACH market, you’ll play a key role in delivering premium service, not through high call volumes, but through thoughtful, high-impact interactions. You’ll focus on meaningful back-office work and proactive problem-solving that adds real value to our partners. You’ll be part of a very supportive team that values continuous learning, with extensive training and coaching to help you grow. Based in our modern offices in Prague’s vibrant Karlin district, this partnership-driven role emphasizes quality over quantity and offers real opportunities for career development within a global travel tech leader.

In this role, you will

• ▪Deliver efficient, high-quality support to lodging partners via voice, chat, and email—always aiming to minimize customer effort.
• ▪Analyze data to quickly diagnose and resolve complex issues, ensuring timely and effective solutions.
• ▪Take a proactive approach to customer interactions, ensuring thorough resolution and building trust for future engagements.
• ▪Communicate with professionalism, empathy and clarity
• ▪Collaborate cross-functionally with internal teams to escalate and resolve issues that impact partner satisfaction.
• ▪Juggle multiple priorities with precision, consistently meeting deadlines in a fast-paced environment.
• ▪Identify and suggest process improvements that enhance both customer satisfaction and operational efficiency.

Experience and qualifications

• ▪You bring 6–12 months of customer service experience, ideally from a fast-paced, customer-centric environment.
• ▪You’re fluent in both German and English, with excellent written and verbal communication skills in both languages.
• ▪You’re confident using customer care management tools and Microsoft Office programs to stay organized and efficient.
• ▪You have a problem-solving mindset, and you handle challenging situations with professionalism, empathy, and tact.

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