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DELIVERY CONSULTANT

📍 Holešovice, PrahaJiné

Popis pozice WHAT’S YOUR IMPACT? • As a manufacturing expert, your mission is to ensure customers successfully implement the Plex Smart Manufacturing Platform and develop the customer team into self-sufficient Plex experts • Use your experience in ERP, MES, Materials Management,…

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Popis pozice

Popis pozice

WHAT’S YOUR IMPACT?

  • As a manufacturing expert, your mission is to ensure customers successfully implement the Plex Smart Manufacturing Platform and develop the customer team into self-sufficient Plex experts
  • Use your experience in ERP, MES, Materials Management, Supply Chain, Accounting or Quality to provide consulting leadership to customers within the manufacturing industry
  • Provide multi-faceted services for customers including: new implementation; solution optimization design and implementation; packaged services; product and services expansion projects
  • Engage in customer kick-off meetings: review project expectations, deliverables, and training timelines
  • Monitor and deliver to a mutually agreed project plan and implementation timeline
  • Gather information, research and manage customer support requests from creation to completion
  • Communicate appropriate options for resolution and status in a timely manner
  • Collaborate with Support Services to resolve customer support requests
  • Manage timelines and deliverables with internal departments and customers
  • Conduct workshops
  • Implement and test software configurations
  • Travel to customer sites as required
  • Provide on-site support at go-live events
  • Utilize and enhance our Delivery Practice, PMO and the Plex Knowledge Management System

IS IT IN YOU?

  • BA/BS preferably in Business, Supply Chain Management, CIS or related field, or equivalent experience in implementing, consulting, or supporting an ERP system
  • 3+ years of experience within the manufacturing industry / operations and experience implementing an ERP/MES
  • Project Management skills
  • Relationship development
  • Consulting skills
  • Tests and validates software configuration both internally and with client
  • Able to configure software to meet customer requirements
  • Able to troubleshoot and solve issues
  • Accounting experience (as a controller) is a plus
  • Technical experience with integrating systems using APIs, SQL, and middleware is a plus
  • Technical experience with PLCs and SCADA systems is a plus
  • Fluency in other languages such as Spanish, German, Portuguese, Mandarin and/or Italian are a plus
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O firmě

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