Mercier Consultancy Group is seeking a motivated Czech Speaking Reservations Agent to join the team supporting Booking.com's operations in Greece. This role offers an exciting opportunity to work in the travel and hospitality sector, providing exceptional customer service to Czech-speaking clients and helping them with their accommodation bookings.
Key Responsibilities
- ▪Assist Czech-speaking customers with accommodation bookings via phone, email, and chat.
- ▪Provide detailed and accurate information about properties, rates, and Booking.com policies.
- ▪Manage booking modifications, cancellations, and special requests efficiently.
- ▪Resolve customer inquiries and concerns promptly and professionally.
- ▪Maintain accurate records of customer interactions and bookings using Booking.com's reservation systems.
- ▪Collaborate with team members to achieve service excellence and customer satisfaction goals.
Requirements
- ▪Fluency in Czech (spoken and written) is required; proficiency in English is an advantage.
- ▪Previous experience in reservations, customer service, or the hospitality industry is preferred.
- ▪Strong communication skills and a customer-oriented approach.
- ▪Familiarity with online booking platforms and CRM systems.
- ▪Ability to handle challenging situations with professionalism and problem-solving skills.
- ▪Willingness to work in Greece; relocation assistance may be available.
- ▪Self-motivated and able to work well both independently and as part of a team.
Benefits
- ▪Competitive Monthly
- ▪Fully Paid Relocation Package
- ▪Monthly Performance Bonus
- ▪Fully Paid Training
- ▪Health Insurance
- ▪2 Extra Salaries Per Year
- ▪And Much More...