Mercier Consultancy MD is delighted to offer an exciting position for a Czech Speaking Customer Service Agent to work with Booking.com in Greece. This role provides a unique opportunity to deliver excellent service to Czech-speaking customers while enjoying the vibrant lifestyle that Greece has to offer.
Responsibilities
- ▪Respond to inquiries from Czech-speaking customers regarding bookings, accommodations, and travel-related questions through phone, email, and chat channels.
- ▪Provide clear and accurate information to resolve customer issues efficiently and effectively.
- ▪Handle complaints professionally and work towards a satisfactory resolution for all parties.
- ▪Maintain detailed and accurate records of customer interactions in the CRM system.
- ▪Collaborate with various departments to ensure seamless service delivery and customer satisfaction.
- ▪Stay updated with Booking.com policies, services, and promotions to provide up-to-date assistance.
Requirements
- ▪Fluency in Czech (both written and spoken); proficiency in English is advantageous.
- ▪Previous experience in customer service, preferably within travel, hospitality, or related industries.
- ▪Excellent communication skills and a customer-oriented approach.
- ▪Ability to manage challenging situations with patience and professionalism.
- ▪Proficiency with CRM systems and standard office applications.
- ▪Self-motivated with the capacity to work independently in a remote or office-based setting.
- ▪Open to relocating to Greece and embracing a new cultural and work environment.
Benefits
- ▪Competitive Monthly Salary
- ▪Fully Paid Relocation Package
- ▪2 Extra Salaries Per Year
- ▪Fully Paid Training
- ▪Health Insurance
- ▪And Much More...