Customer Service Representative – German Speaker – Deutschsprachig – Remote Work Remotely from Bulgaria, Croatia, Czechia, Estonia, Hungary, Latvia, Lithuania, Romania, Slovakia or Slovenia.
*** This Job Opportunity is only offered for candidates living and eligible to work in any of the locations shared above.
Client: BPO Company.
Remote – from any of the following locations: Bulgaria, Croatia, Czechia, Estonia, Hungary, Latvia, Lithuania, Romania, Slovakia or Slovenia..
Job Description
As a Customer Service Representative, you will support customers with appointment scheduling, rescheduling, and cancellation related to installation services.
Detailed Duties and Responsibilities
- ▪Provide first-level troubleshooting support for smoke detectors (no technical background required).
- ▪Deliver high-quality customer service without any sales or outbound activities.
- ▪Handle inbound customer inquiries primarily via telephone support, ensuring a professional and service-oriented customer experience.
- ▪Support customers with appointment scheduling, rescheduling, and cancellation related to installation services.
- ▪Assist customers with billing inquiries, explain invoice items, and guide users through customer portal topics.
- ▪Manage written customer requests during available service time to maintain efficient case handling.
- ▪Coordinate meter reading appointments and support general service-related requests.
Targeted Qualifications
- ▪Fluency in German Language, Fluent/Native level “C1/C2 level”.
- ▪Fluency in English Language, B2 level or higher will be a plus.
- ▪Confident PC and digital communication skills.
- ▪Interest in a long-term customer service role and no interest in sales-oriented projects.
- ▪Previous experience or strong motivation for telephone-based inbound customer support.
- ▪Reliable working approach, quick comprehension skills, and willingness to handle written inquiries.
- ▪Stable internet connection and electricity supply suitable for remote work (speed test required).
- ▪Calm, patient, and service-oriented personality with clear and structured communication style.
Interpersonal Skills
- ▪Communicative, Speak and/or write well and get your ideas across to others easily.
- ▪Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
- ▪Confident, Pleasant, Energetic, Helpful, Trustworthy
- ▪Efficient, Perform tasks in the fastest and simplest ways that they can be done.
- ▪Organized and punctual, put things in order so that they run smoothly and are always on time.
- ▪Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
- ▪Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
- ▪Precise, Make sure that things are done accurately, correctly, and exactly.
- ▪Willingness to acquire new knowledge.
- ▪Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.
Offer & Benefits
- ▪Remote – from any of the following locations: Bulgaria, Croatia, Czechia, Estonia, Hungary, Latvia, Lithuania, Romania, Slovakia or Slovenia..
- ▪Full eligibility to live & work is a must.
- ▪Working schedule: Monday to Friday, 08:00 – 18:00.
- ▪A global team committed to the company values.
- ▪A dynamic work environment in a dynamically international company.