Customer Care Representative

Popis pozice

We’ve signed up to an ambitious journey. Join us!

As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.

The Role

As a Customer Care Representative, you will be part of a team of friendly colleagues in an international environment. Customer Love is one of the core values at EasyPark, and for this reason, Customer Care is at the heart of everything we do. One of the key financial success factors for the company is that we manage to keep the Customer Contact Ratio to a minimum, meaning the rate of customers in our customer base that are contacting us. Therefore, one of the key missions for a Customer Care Representative is to support the process of collecting information about what our customers are contacting us about, and together with other stakeholders, such as team managers and process drivers, come up with proposals on how to eliminate the need for customers to contact us at Customer Care.

You will contribute & make an impact through

• ▪Executing the Customer Care strategies decided by the Customer Care Management team.
• ▪Building and maintaining relations with EasyPark customers, primarily on the B2C segment, but also to the B2B segment in cases where B2B customers are contacting us.
• ▪Going the extra mile of leaving our customers with a positive feeling when they have been in contact with us on the phone, through email, through social media channels, or any other channel used by the company at any given time.
• ▪Supporting the collection of information about what customers are contacting us about by logging contacts according to the company policy at any given time.

Continuously monitor own performance to ensure that everything that can be done is done to achieve the objectives that we have within Customer Care.

How to make an impact

• ▪We don’t think one size fits all, but a successful candidate might have the following:
• ▪Have previous work experience in Customer Care or Sales
• ▪Feel motivated by working with others towards common goals
• ▪Written and oral fluency in Czech and English.
• ▪Any other language is a plus.
• ▪Be available to work full-time from Mon - Fri, 8:30 AM to 5:30 PM (tdb)

About you

We are a values-driven company with an international culture and a global presence. By providing an environment with space to grow and room for autonomy, we believe in encouraging and supporting our team members to take initiative and act outside of their comfort zone. To have an open mind and embrace change is a part of our DNA. At EasyPark, we are dedicated to maintaining an open culture where the voice of each person is heard, and we play as one team across the globe. Diversity is something we celebrate, and we are committed to creating an inclusive environment for everyone.

This role is based in Prague

O firmě