Control Room Operator

Popis pozice

• ▪Control Room Operators (CRO) monitor a client’s high-value shipments in accordance with pre-defined service level agreements using the Risk Monitoring software platform.
• ▪Control Room Operators generate the required documentation/reports related to the monitoring of those loads.
• ▪Manage any incident escalations in accordance with pre-defined service level agreements.
• ▪Adhere to all operational documentation, such as Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs) while monitoring the clients load.

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