Clinical Operations Specialist - Country Coordinator

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Clinical Operations Specialist - Country Coordinator

Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.

Our Clinical Solutions team members act with a drug development mindset, applying their years of experience and deep expertise to truly understand customer needs and represent those in the solutions we shape.

Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to deliver – for one another, our customers, and, most importantly, for those in need.

Discover what your 25,000 future colleagues already know

Why Syneos Health

• ▪We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• ▪We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life.
• ▪We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress.

Job Responsibilities

• ▪Responsible for performing activities in compliance with applicable Corporate and Clinical Operations Policies, Standard Operating Procedures and Work Instructions.
• ▪Assists Clinical Monitoring staff with site management activities, including serving as a Sponsor representative for sites on assigned studies, and communicating with sites to ensure compliance with protocol requirements, study procedures and relevant guidelines
• ▪Creates and assists with maintenance of project files, handles project correspondence
• ▪Participates in file audits
• ▪Prepares and maintains site manuals, reference tools and other documents
• ▪Maintains, updates, and inputs clinical tracking information into databases
• ▪Tracks incoming and outgoing clinical and regulatory documents and updates for investigator sites, studies, project team, or client
• ▪Manages shared mailbox, processes site requests and routes correspondence appropriately
• ▪Coordinates the ordering, packaging, shipping and tracking of site supplies and materials
• ▪Assists with coordination of team meetings, attends meetings and prepares accurate meeting minutes and action items
• ▪Routinely anticipates, identifies and resolves potential issues and implements corrective actions, seeking guidance as needed to resolve more complex issues
• ▪Maintains overall awareness in the field of clinical research, as well as assigned areas, by completing all necessary and assigned training.
• ▪May provide training or mentorship to more junior level Clinical Operations Specialists (COS).

Qualifications

• ▪Associates degree preferred or equivalent
• ▪Experience in clinical research/pharma/biotech or related field considered In lieu of degree
• ▪Good knowledge of medical terminology, clinical data, and ICH/GCP preferred
• ▪Ability to successfully prioritize and work on multiple tasks
• ▪Strong attention to detail, accuracy and organizational skills
• ▪Excellent communication, presentation, and interpersonal skills
• ▪Ability to embrace new technologies
• ▪Minimal travel up to 10% may be required

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Summary

Roles within Clinical Operations are responsible for ensuring safe and effective operations of clinical research studies. Responsible for safeguarding the wellbeing of research subjects in a medical capacity. Reviews study protocols, plans and executes procedures in alignment with protocols and regulatory, health, and safety standards, raising or escalating study issues. Recruits and coordinates communication with clinical trial volunteers and patients, and follows applicable regulations globally and by region. Collaborates with cross-functional teams to develop study materials, monitor trial progress, and address any issues that arise during the study.

Impact and Contribution

Individual contributors who provide organizational related support or service (administrative or clerical), as well as roles operating in support of daily business activities (e.g., technical, production, or craft levels). The majority of time is spent in the delivery of support services or activities, typically under supervision. Roles do not typically require advanced education or training. Established and experienced support individual contributor. Work consists of tasks that are typically routine, with some deviation from standard practice. Requires broad knowledge of operational systems and practices typically gained through extensive experience and/or education.

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