2nd Level Support Engineer

Popis pozice

Popis pozice

As a 2nd Level Support Engineer at Creditinfo, you will be responsible for supporting reported application issues across the product portfolio and finding solutions to various clients' requests in collaboration with Level 1 and Level 3 Support teams, ensuring a top-quality service is delivered to all consumers .

RESPONSIBILITIES

• ▪Ensure all issues are properly logged
• ▪Analyze and solve application issues / errors within Credit Bureau System and value-added application on both application and database layers
• ▪Perform standard configuration changes within applications
• ▪Closely collaborate with 1 st Level and 3 rd Level Support team
• ▪Provide prompt and accurate feedback to customers
• ▪Prioritize and manage several open issues at one time
• ▪Document technical knowledge in the form of notes and manuals

What you should know

• ▪MS SQL, Postgres (optionally relational databases)
• ▪Microsoft Windows Server OS, Linux and Networking
• ▪Troubleshooting based on the information from the application and the system logs
• ▪Strong command of English language (both verbal and written)

It will be nice if you have or know

• ▪Bachelor's degree in Computer Science, Engineering or equivalent area
• ▪Experience with React, RabbitMQ and CouchBase
• ▪.NET and C#
• ▪Knowledge of ITIL principles and processes

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